Shipping Information
Dispatch & Shipping Times
At Kawai Australia, we prioritise the efficient processing and delivery of our products to ensure customer satisfaction. Our shipping policy is designed to provide clarity regarding the dispatch and delivery of orders placed through our website.
Orders are typically dispatched within 24 hours of confirmation. This timeframe may vary during peak seasons or due to unforeseen circumstances, such as supply chain disruptions.
Shipping times vary depending on the destination state within Australia. Generally, customers can expect the following estimated delivery times:
- New South Wales: 1-3 business days
- Victoria: 2-4 business days
- Queensland: 3-5 business days
- Western Australia: 5-7 business days
- South Australia: 3-5 business days
- Tasmania: 5-7 business days
- Northern Territory: 7-10 business days
These timeframes are estimates and may be subject to change based on various factors, including but not limited to, weather conditions, public holidays, and logistical challenges. We recommend that customers track their orders using the tracking information provided upon dispatch to stay updated on the status of their shipment. Orders are shipping using our professional nationwide carrier partners Cope and TNT/FedEX.
For any enquiries regarding shipping or delivery, customers are encouraged to contact our support team. We are committed to providing assistance and ensuring a smooth delivery experience.